How to get help with VaultFuzion

Sign in to the Tenant Control Center and open a ticket at app.vaultfuzion.com/support. Tickets are the fastest route: they land with your tenant, its backup health and its history already attached.

Partners: sign in to the Partner Portal and open Tickets to raise or track a request for any tenant you manage.

If you cannot sign in, email support@kapardyn.com from your registered address and tell us the organisation name and what you were trying to do.

Pricing, scope, a demo, or a question about whether VaultFuzion fits: email info@kapardyn.com or use the Get Started form.

If you reached us through the Microsoft Marketplace Contact me button, we reply within one business day of receiving your enquiry from Microsoft.

• Email support is included on every seat band, and we reply within one business day.
• Tickets raised in the Tenant Control Center or the Partner Portal carry first-response targets by seat band, measured in business hours.
• New enquiries are answered within one business day.
• Support language: English.

The response targets and escalation procedures that bind us are set out in your signed agreement.

• Frequently asked questions: seats, archived seats, retention, restore modes, what is and is not backed up.
• Pricing: the published per-seat and per-tenant rates, commitment discounts and how billing works.
• Kapsul8 Microsoft 365 backup and VentraID backup and recovery for Microsoft Entra ID: what each product does.

• Terms of Use: who the terms apply to, billing and payment, governing law.
• Privacy Policy: what we collect, why, how long we keep it, and your rights, including for Microsoft Marketplace enquiries.
• Fair Usage Policy: where backups are stored, rate limits and archived-seat rules.

Privacy requests (access, correction, deletion) go to info@kapardyn.com; we respond to verifiable requests within thirty days.